Chapter 28: Operational Procedures (A+ Study Notes)

A+

Study Notebook

---

You can find my complete study notes in Google Docs format below: https://docs.google.com/document/d/1zcKLWfsns1tqzmXtVRJbcd9NqfaEcjifgIo-oJIbEgc/edit?usp=sharing

References:
M. MEYERS, 2019.  CompTIA A+ All-in-One Exam Guide. 10th ed.

---

Chapter 28: Operational Procedures

• Documentation
• Network Documentation (provides a roadmap for current and future techs who need to make changes or repair overt time)
• Network Topology diagram - a map which shows  how everything connects in an organization
• Knowledge base
• Incident Documentation 
• Company Policies and Regulatory Compliance
• Change Management (e.g. what to do when requesting an upgrade to a printer/ PC)

• Consult documented business processes.

• Determine the purpose of the change.

• Analyze the scope of the change.

• Analyze risk involved in making (or not making) the change.

• Plan for the change.

• Educate end users about the need, benefit, and cost of the change.

• Create a dedicated team to manage the change.

• Have a backout plan in place in case the change creates negative consequences.

• Document everything thoroughly.

• Disaster prevention and recovery